FAQ's

What types of products does Dreamsyncs offer?

Dreamsyncs specializes in innovative sleep solutions, including the DREAMSYNCS Pro Smart Sleep Mask. Our products are designed to enhance your sleep experience through advanced technology, such as Bluetooth headphones and customizable white noise options.

How do I use the DREAMSYNCS Pro Smart Sleep Mask?

The DREAMSYNCS Pro Smart Sleep Mask is designed for ease of use. Simply wear the mask comfortably over your eyes, connect it to your device via Bluetooth, and select your preferred audio settings, including white noise or music, to create an optimal sleep environment.

What is the return policy for your products?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. You will need the receipt or proof of purchase to initiate a return.

How long does it take to process an order?

Orders are processed within 2-3 business days from the order date. Once processed, items are shipped the next day. Please note that we do not ship on weekends, and processing times may be extended during holidays and sale seasons.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately. We will evaluate the issue and work to resolve it promptly. It is important to inspect your order upon reception to ensure satisfaction.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. Please contact us if you have questions about a specific item.

How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product without delay.